11/30/2023 0 Comments Accidentally deleted goodnotes app![]() ![]() Alternatively, you can try to convert the PDF to images, then immediately convert those images to a PDF, which you can import into GoodNotes without this issue, though you'll lose the ability to search for its PDF text.Īlternatively, you can create such a PDF like this: ![]() If you have access to the source file, please convert it to a PDF with and the situation should be improved. The PDF file is large and your iPad is running out of memory which causes GoodNotes to experience delays in rendering existing and adjacent pages instantly.Some of the major causes of this problem: There are several reasons due to which a user finds PDF renders as blank page. We do track performance of GoodNotes when processing various PDF files and we find that some files are "outliers" in how they perform. If its size is between 50 MB and 5 GB, you can upload it to a free cloud service like (max 2 GB) or (max 5 GB) or your own cloud storage, and provide a public link to it.You might have noticed when scrolling though pages on particular PDF pages, some pages might go blank / white background and the app slowly render your page content after a few seconds.Copy the folders "Attachments" and "Databases" to your computer.Open the Finder, press command + shift + G, paste ~/Library/Containers//Data/Library in the text box, and press return.Alternatively, let our team know so we can generate a link for you to upload the file.įirst, make sure the Mac has enough free space.If its size is between 50 MB and 2 GB, you can upload it to a free cloud service like or your own cloud storage, and provide a public link to it.Select the all_goodnotes_files.zip file from GoodNotes and drag it to your desktop.If you're on macOS Catalina or later, locate GoodNotes Files section instead. Launch iTunes (Windows or macOS) and locate GoodNotes' internal files in the File Sharing section.Connect your device to a computer via a USB cable.Choose OK to export all data, then the app will close ( not a crash). Open GoodNotes again and a "Temporary Diagnostic Mode Enabled" dialog will show.Open the Settings app, go to GoodNotes (at the bottom of the left section), and enable Temporary Diagnostic Mode.The "Available" capacity should ideally be a few times as large as GoodNotes' Documents & Data in General > iPad/iPhone Storage > GoodNotes. Send your library to our team From your iPad or iPhoneįirst make sure the device has enough storage space by looking in your device Settings > General > About. Your files are safe with us and we'll delete them upon your confirmation that the error has been resolved and you have most or all your notes back. If the solutions above fail, the library is likely corrupted and we can try our best to recover it. If you have a proper backup (i.e iCloud / auto backup or manual backup), you can uninstall the app (this will remove all your local app data), reinstall and restore the data from your backup.(iOS / iPadOS) Offload the app: go to device Settings > General > iPad/iPhone Storage > GoodNotes > Offload App.This issue may also persist even if you have already tried force-closing the app and re-launching it, as well as updating GoodNotes. If you're experiencing recurring crashes, the app won't open at all or you can only see either a popup of your Support ID or a blank page, it could be that GoodNotes can't read your library due to some database failures.
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